No Public PHI Submission
Public forms are intended for business inquiries only. Patient protected health information should not be submitted through this website.
BAA Readiness
Engagements involving PHI should be supported by appropriate agreements, scope, access controls, and client-approved processes.
Controlled Access
System access, payer portal access, and client contacts are documented during onboarding.
Audit Trails
CareAxis emphasizes documented payer follow-up, work queue status, client action items, and service activity visibility.
Minimum Necessary
Service delivery should be scoped around the information necessary to complete authorized revenue cycle work.
Payment Security
Patient payments should be routed through approved secure payment processors or client payment portals, not collected through public website forms.
Compliance-sensitive work is routed through the appropriate review path.
Coding-sensitive items, appeals, refunds, write-offs, payer disputes, and system changes should be reviewed by qualified or authorized reviewers based on client policy and engagement scope.
Discuss Service Scope